SPA GUIDELINES, POLICIES & PROCEDURES

Health and safety is the top priority for staff and guests. Please review our protocols and operating procedures when visiting our spa or having on-site or mobile spa party to ensure a smooth experience for all.

Spa Policy

Please take a moment to review our policies created for the safety and treatment for customer’s and staff when visiting our spa.

Spa Client Protocol

We take the health and safety of our clients and our technicians very seriously. If you have any questions pertaining to our COVID-19 policies, please contact us before your appointment/event to discuss.

• COVID-19 WAIVER | A consent waiver and policy form pertaining to our your health, our safety procedures, standards, and ethics must be signed by ALL attendees before the scheduled appointment.

• MASK REQUIREMENT | We understand that we are entering your home/private space, but want to minimize our technicians exposure as much as possible. It is requested for all attending (or in the space) to wear a mask regardless of vaccination status.

• SANITATION | You will be required to sanitize your hands to receive services.

Mobile Spa Technician Protocol

• MASK REQUIREMENT | Technicians will wear a mask while in the home/event at all times. We do not provide vaccination status of our staff due to privacy laws. Should you have a concern, please contact us befor your appointment.

• SANITATION | ALL equipment and implements are disinfected and sanitized prior to our arrival. We will sanitize and disinfect all areas used by the technician prior to our departure.

• HAND WASHING | Once entered and sanitized, we kindly suggest you use the restroom to properly and thoroughly wash your hands before entering the treatment room.

Client In-Take Forms

It is a requirement for anyone receiving a service to fill out a client in-take form. The purpose of the form is to ensure that we are aware of any allergies and/or contraindications. This information is used solely for your treatment and is considered as private. Information is only shared between practitioners for the purpose of your treatment.

Product Return Policy

All unopened/unused products may be returned for full refund within 7 days of purchase. Should product/s that have been used need to be returned after 7 days of purchase, a store credit will be issued.

On-Site Spa Policy

Please take a moment to review our policies created for the safety and treatment for customer’s and staff when we were performing spa services onsite.

On-Site Spa Scheduling

We offer several ways for you to book an appointment. You may book your appointment online through your dedicated location sheduling link, by email, or by calling/texting us at 512-580-6074.

A credit card is requested to secure and guarantee all appointments. We strictly enforce a 24-hour cancelation and rescheduling policy.

It is recommended that you schedule your next appointment with as much advanced notice as possible to ensure your preferred date/time, or we strongly suggest rebooking an appointment after checkout.

All services are subject to availability. As a courtesy, you will receive a 72-hour email reminder and a 24-hour text message appointment reminder. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

*See below for payment information.

Service Cancellation Policy

As a courtesy, you will receive an email confirmation of your appointment upon booking as well as a 72-hour reminder email and a 24-hour reminder text message. A no less than a 24-hour notice is REQUIRED to either RESCHEDULE OR CANCEL YOUR APPOINTMENT. Insufficient notice to reschedule or cancel appointments is subject to losing your deposit.

Should the need arise to cancel within 24-hours of your starting appointment time, you will lose your deposit. Should the need arise to reschedule your appointment within 24-hours of your starting appointment time, you must reschedule your appointment within three days, service schedule availability pending, to avoid losing your deposit.

Any late rescheduled appointments may not be canceled or rescheduled at a later date.

*If the need arises to cancel/reschedule a second time, this will ensure the loss of the deposit, no exceptions. If an appointment cannot be rescheduled within three days, the client will receive a credit towards their next scheduled service. 48-hour advance notice is required for any spa packages, which includes multiple therapies/services lasting more than 2 hours.

All NO SHOW appointments will be assessed a charge at full value of services as a NO SHOW CANCELLATION FEE.

Client In-Take Forms

Spa Party Policy

Please take a moment to review our policies created for the safety and treatment for customer’s and staff for our mobile spa parties.

Spa Party Scheduling

Spa technicians will arrive approximately 30 minutes prior to the event start time to set up for the event. We start and finish all services on time so please be sure you and your guests are present and ready to receive their services at their scheduled time.

We cannot make accommodations for guests who arrive late or who do not show up for their services. As we are unable to offer refunds for missed services, in the event a guest is unable to receive her services, another guest may receive it in his/her place.

Party Cancellation Policy

Please notify us within 5 days of your scheduled event if you will need to cancel your event in order to receive a refund, less a $50 administrative fee. If it less than 5 days, you will forfeit your deposit.

SERVICE REFUNDS
Individual service refunds are given when provided ample notice. Should a party guest not be able to attend, the following schedule will be followed:
72 hours notice – 100% refund
48 hours notice – 75% refund
24 hours notice – 50% refund

We do not provide refunds for services if cancelled with less than 24 hours notice. Attendees may divide the time of the forfeited service(s) amongst themselves.