Spa Policy

We can’t wait to meet you and welcome you into our spa!  Please take a moment to review our policies created for the safety and treatment for customer’s and staff.

New Client Policy

We ask that you arrive at least 15 minutes before your scheduled appointment to fill out paperwork.

Be Courteous & Kind Policy

It is the expectation that staff and customer’s be kind and courteous to each other.  Should you not have a pleasant experience with us, please let us know immediately!

Cancellation Policy

Should you need to cancel or reschedule your appointment, please extend the courtesy of 48 hour notification by calling (512) 808-0348.  If it is less then 24 hours notice, you will be charged 50% of your missed appointment.  In the event of a “no-show”, you will be charged for 100% of all scheduled services.

Late Arrivals

Life happens and can throw off our schedule, please call if you are going to be more than 10 minutes late to your appointment.   Please be advised that your appointment time could be reduced in order to be on time for the next client and you will still be responsible for payment of the full time reserved.

Product Return Policy

All unopened/unused products may be returned for full refund within 7 days of purchase. Should product/s that have been used need to be returned after 7 days of purchase, a store credit will be issued.